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SAUTI CALL CENTER
SAUTI CALL CENTER
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AI-Driven Success: Implementing Zoho's ZIA in Sauti Contact Center Operations
Bernard M. Wambugu 2/12/25 Bernard M. Wambugu 2/12/25

AI-Driven Success: Implementing Zoho's ZIA in Sauti Contact Center Operations

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Fire Your Sales Team: Why Self-Service and Automated Sales Funnels Are the Future of Business
Bernard M. Wambugu 1/6/25 Bernard M. Wambugu 1/6/25

Fire Your Sales Team: Why Self-Service and Automated Sales Funnels Are the Future of Business

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Horses to Horseless, Humans to Humanless: Lessons from the Dawn of the Automobile Revolution and Today’s AI Revolution
Bernard M. Wambugu 11/12/24 Bernard M. Wambugu 11/12/24

Horses to Horseless, Humans to Humanless: Lessons from the Dawn of the Automobile Revolution and Today’s AI Revolution

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Why Your Employees Should Be Replaced by AI and Automation – Sooner Rather Than Later
AI, Employees Bernard M. Wambugu 10/30/24 AI, Employees Bernard M. Wambugu 10/30/24

Why Your Employees Should Be Replaced by AI and Automation – Sooner Rather Than Later

Replacing human employees with AI and automation offers CEOs a cost-effective, efficient, and highly scalable alternative to traditional workforce models, drastically reducing overhead and increasing productivity. So what should you be considering?

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The ROI of Exceptional Customer Service: How Quality Service Fuels Retention, Sales, and Growth
Bernard M. Wambugu 10/30/24 Bernard M. Wambugu 10/30/24

The ROI of Exceptional Customer Service: How Quality Service Fuels Retention, Sales, and Growth

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6 Ways to Kill the Customer Service Experience and How to Fix it
Bernard M. Wambugu 9/17/21 Bernard M. Wambugu 9/17/21

6 Ways to Kill the Customer Service Experience and How to Fix it

It all begins with an idea.

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Receiving Bad Customer Service from Different Media Platforms
Bernard M. Wambugu 9/17/21 Bernard M. Wambugu 9/17/21

Receiving Bad Customer Service from Different Media Platforms

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Being Rude to a Customer
Bernard M. Wambugu 9/17/21 Bernard M. Wambugu 9/17/21

Being Rude to a Customer

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Showing a Lack of Appreciation
Bernard M. Wambugu 9/17/21 Bernard M. Wambugu 9/17/21

Showing a Lack of Appreciation

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A Long Response Time
Bernard M. Wambugu 9/17/21 Bernard M. Wambugu 9/17/21

A Long Response Time

It all begins with an idea.

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A Poor or Inadequate Response
Bernard M. Wambugu 9/17/21 Bernard M. Wambugu 9/17/21

A Poor or Inadequate Response

It all begins with an idea.

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A slow turnaround time Customers Lack Confidence in the Product or service
Bernard M. Wambugu 9/17/21 Bernard M. Wambugu 9/17/21

A slow turnaround time Customers Lack Confidence in the Product or service

It all begins with an idea.

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