A Long Response Time

Written By Bernard M. Wambugu

A customer needs to be reassured that their concern(s) is/are important to an organization. Whenever a customer contacts the business, responding to their request in a short period of time proves to them that they are considered a valuable part of the business. Customers are the lifeblood of any business and whether they contact the business via phone, texts (sms), website, emails, WhatsApp or social media channels, processes must be in place to respond within an expected reasonable time.

If you have taken long to respond to the customer, you will have to apologize to them for taking much of their time. After that attend to them as required.

Bernard M. Wambugu

I am obsessed with customers and learning what makes them do what they do as individuals and as a group. This obsession has led me to commit to revolutionizing customer experiences and enhancing business efficiency through technology-driven strategies. My focus lies in leveraging AI, advanced CRM tools, and industry expertise to help companies streamline operations, boost customer satisfaction, and drive sustainable growth.

Sustainable growth is the ability of a company to consistently acquire and retain customers through its offering of products and services.

So with a results-focused approach, I partner with businesses that are ready to embrace change and achieve a competitive advantage in dynamic markets to acquire and retain customers.

Let’s connect and explore how we can turn your business vision into a reality with tailored, impactful solutions.

https://sauti.cc
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Showing a Lack of Appreciation
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A Poor or Inadequate Response