Who We Are
Sauti Contact Center is a human + AI-powered support company that helps businesses engage customers around the clock.
We bridge the gap between people and technology, combining real-time communication, multilingual service, and smart automation to deliver support that converts leads, retains clients, and builds brand trust.
We work with startups, SMEs, and global brands that want to scale communication without losing the human touch.
How We Work
At Sauti, we operate through a structured model designed for speed, precision, and continuous improvement.
1. Discovery and Customization
Every engagement begins with a detailed needs assessment. We analyze your workflows, customer touchpoints, and communication objectives to design a custom support framework aligned with your business goals.
2. Human + AI Integration
Our hybrid model merges trained live agents with advanced AI systems. AI handles repetitive or high-volume tasks while our agents deliver context-driven, empathetic service — ensuring quality and efficiency at every interaction.
3. Rapid Deployment
Following approval, we implement your solution within 24–48 hours. This includes onboarding, script development, CRM or channel integration, and full agent training on your brand voice and escalation procedures.
4. Optimization and Reporting
We monitor every engagement through performance dashboards and periodic reports. Insights from data analytics and customer feedback are used to refine operations, improve resolution time, and strengthen conversion outcomes.
Our methodology ensures consistent service delivery, measurable ROI, and long-term scalability for every client we support.
Our Values
Our values define how we work, how we communicate, and how we deliver impact for every client. They shape our culture and ensure that every interaction reflects our commitment to excellence.
Integrity
We operate with full transparency, accountability, and respect — building trust through consistent and reliable communication.
Excellence
We uphold international standards in service delivery, performance measurement, and customer experience.
Innovation
We continuously evolve through automation, AI integration, and data-driven performance optimization to stay ahead of client needs.
Partnership
We operate as an extension of our clients’ teams — aligning goals, processes, and outcomes to create lasting business value.
Our Impact / Performance Metrics
We measure success by the value we create for our clients. Our operational data reflects consistent excellence in both performance and customer satisfaction:
98% average Customer Satisfaction (CSAT)
30% faster response rate compared to industry standards
40% recovery rate on abandoned e-commerce carts
Active clients in 5+ countries across multiple industries
These outcomes reinforce our commitment to measurable performance, transparency, and client growth.