Healthcare Service by Sauti Contact Center.

As an extension of your team, our contact center will help get your patients’ calls answered quickly while following your protocol.

Today’s Problem:

Your office staff is busy with patients that are in your waiting room and clinic. Staff is absent from work. Phones are ringing off the hook and not being answered in a timely manner. Other callers are on extended hold times. Existing patients are getting frustrated trying to reach you and potential new patients are already getting the wrong impression because they can’t get anyone on the phone.

The daily stresses of the office environment are heard by your patients in the voices of your staff. You are losing revenue opportunities.

Our Solutions: 

Sauti Contact Center provides dedicated patient care coordinators who are trained to manage your inbound and outbound calls, appointment scheduling and insurance verification. Your phones will now be answered in a timely and patient-centric manner. The type of healthcare call centers service you require will either be handled by our non-clinical office staff or our NurseLine.

Our inbound and outbound contact center service is a step above the rest. Our phone systems are unparalleled in their capability compared to those normally used, even at the hospital level. All of our calls are recorded for your record keeping.

We have clinical and non-clinical staff that will serve as an extension of your team by answering calls during and after business hours, so that your patients are not kept waiting and your team can focus more on the patients in the waiting room and clinic.