• 24/7 Live and Efficient call and message handling

• Services delivered in multiple languages on multiple-channels

• 1st Call Resolution targets

• Database management processes (including data entry, automation, CRM, tracking, report creation)

• Ticket based issue-management system available to our clients and their tenants

• Conduct surveys and related processes to help increase tenant satisfaction

• Appointment setting, event drives and confirmations.

• Communication and marketing based activities.

• Property monitoring and reporting

• We reduce operational cost.

• We offer 24/7 answering services delivered in multiple languages and on multiple channels.

• We manage emergencies effectively and efficiently through our well-trained agent team.

• We ensure no hold times, no forwarding to voicemails so as to maximize on your opportunities and reduce frustration with your tenants.

• We work with tenants and maintenance teams to ensure repairs are being done on time (by effective scheduling, we help increase tenant retention)

• We offer a friendly service that improves on how your tenants feel about your property.

• We are effective after-hours to help set expectations especially with maintenance requests

• We offer helpful services designed for property managers and real estate agents

• We help reduce staff workload and focus on core tasks to make the business succeed.

• 24/7 Inbound/Outbound call answering services (hotlines).

• Call Scripts, Tracking, Call Recordings, Call Whispering Support.

• Available Multi-channel Options - 24/7 Chat support (Web Chat, WhatsApp, SMS/Text, Social Media Messengers.

• Ticket-based issue tracking.

• Data entry, processing and enrichment (data management).

• Appointment setting, event drives and attendance confirmations.

• Follow Ups (leave no one unattended).

• Surveys (Know how tenants feel about your offering).

• Multi-Language Support - Eliminate language barriers.

• Property monitoring - video monitoring and reporting.