A slow turnaround time Customers Lack Confidence in the Product or service

Written By Bernard M. Wambugu

Customers can lack confidence in a product when the product fails to execute the task it is supposed to execute, when there are no rewards for their continued support in the business and when they experience bad customer service from their service care providers.  

A business owner can tell whether confidence in his/her product is deteriorating by conducting surveys for their customers to answer. Another way to identify this would be if there is a decrease in demand for the product.

A customer care service provider is the front line representative of a product. Speaking enthusiastically and confidently about the product being represented will encourage a customer to continue using the product. In a bid to encourage the customer to continue using the product, offers and discounts should also be explained to the customer as well.

Bernard M. Wambugu

I am obsessed with customers and learning what makes them do what they do as individuals and as a group. This obsession has led me to commit to revolutionizing customer experiences and enhancing business efficiency through technology-driven strategies. My focus lies in leveraging AI, advanced CRM tools, and industry expertise to help companies streamline operations, boost customer satisfaction, and drive sustainable growth.

Sustainable growth is the ability of a company to consistently acquire and retain customers through its offering of products and services.

So with a results-focused approach, I partner with businesses that are ready to embrace change and achieve a competitive advantage in dynamic markets to acquire and retain customers.

Let’s connect and explore how we can turn your business vision into a reality with tailored, impactful solutions.

https://sauti.cc
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