A Poor or Inadequate Response

A poor response is considered such when there is a slow turnaround, when a customer is being rushed as they explain their concerns, among other things. Giving vague answers to a customer's legitimate concern can also kill a good customer experience. Knowing how to respond to customers is a key aspect of customer service. There is a way in which a customer service agent is supposed to conduct a conversation with a customer as opposed to the way one would have a normal conversation. In order to avoid such bad experiences, the right questions should be asked within a short period to help understand the needs of the customer. Also, the call should go at a moderate pace so that the customer does not feel rushed. This will need an adequate amount of training and practice, to ensure that this is done effectively on every call.