Transform your policy holders' experience. Increase loyalty and renewals.

"60% of insurance executives rank a differentiated customer service experience as having the highest impact on successful competition."

Improve your claim management experience across all your product groups.

"60% of insurance executives rank a differentiated customer service experience as having the highest impact on successful competition."

Fact: Potential customers base their purchasing decisions on how responsive and benevolent an organization’s customer service is.

"60% of insurance executives rank a differentiated customer service experience as having the highest impact on successful competition."

Adapt quickly to the unique needs of each of your customers.

"60% of insurance executives rank a differentiated customer service experience as having the highest impact on successful competition."

Learn more about the services we offer Insurance Companies.

  • • Responsiveness: No call/text goes unanswered.

    • Claim management assistance with the goal of cutting down claim time at a time customers need it most.

    • Reduce customer handling times to ensure you policy holders remain loyal to you.

    • Upsell/Cross Sell - get existing and new customers to sign up for other beneficial products.

    • Increase avenues for customers to get in touch with you. (Calls, SMS, emails, WhatsApp, web chat, social media)

    • Increase and Maintain positive relationships with your customers and cut down on frustrations by your policy holders.

    • Increase your brand loyalty by promoting transparency in an industry where that's a challenge.

  • • Our culture: We're dealing with humans. We remind ourselves of this.

    • We reduce operational costs.

    • We are committed to ensuring customer growth and retention go hand in hand.

    • We improve performance resulting in measurable brand loyalty by your customers.

    • We help reduce staff workload. We allow adjusters, sales reps to focus on their core objectives.

    • We are trained to handle negative calls from frustrated customers with professionalism and benevolence.

    • We have local knowledge of communities and how best to reach them in order to serve them.

    • We take time to learn your products so we can educate your customers on what is covered in their policy.

  • • 24/7 Inbound/Outbound call answering services (hotlines)

    • Call Tracking, Call Recordings, Call Whispering Support

    • Available Multi-channel Options - 24/7 Chat support (Web Chat, WhatsApp, SMS/Text, Social Media Messengers