Receiving Bad Customer Service from Different Media Platforms

Written By Bernard M. Wambugu

Most businesses may be good at responding on one or two channels of communication, but usually struggle to respond adequately to the other channels.

 In a rapidly evolving market, where customers are preferring other more convenient methods to communicate, a business can quickly find itself unable to connect with its customers creating a lethargic experience.

 Being responsive means being reachable through various other ways including web chat, texts, emails, WhatsApp along with messaging on social media platforms such as Instagram, Facebook, and LinkedIn.

Bernard M. Wambugu

I am obsessed with customers and learning what makes them do what they do as individuals and as a group. This obsession has led me to commit to revolutionizing customer experiences and enhancing business efficiency through technology-driven strategies. My focus lies in leveraging AI, advanced CRM tools, and industry expertise to help companies streamline operations, boost customer satisfaction, and drive sustainable growth.

Sustainable growth is the ability of a company to consistently acquire and retain customers through its offering of products and services.

So with a results-focused approach, I partner with businesses that are ready to embrace change and achieve a competitive advantage in dynamic markets to acquire and retain customers.

Let’s connect and explore how we can turn your business vision into a reality with tailored, impactful solutions.

https://sauti.cc
Previous

6 Ways to Kill the Customer Service Experience and How to Fix it

Next

Being Rude to a Customer