Receiving Bad Customer Service from Different Media Platforms

Most businesses may be good at responding on one or two channels of communication, but usually struggle to respond adequately to the other channels.

 In a rapidly evolving market, where customers are preferring other more convenient methods to communicate, a business can quickly find itself unable to connect with its customers creating a lethargic experience.

 Being responsive means being reachable through various other ways including web chat, texts, emails, WhatsApp along with messaging on social media platforms such as Instagram, Facebook, and LinkedIn.