An Ethical & Integrated BPO - 

  • Build your team - 24/7 staff starting at $5/hour.

  • Pass on the tedious, repetitive, overwhelming tasks to a dedicated and passionate team.

If every day we can work towards one goal - “Make Customers Happy”, loyalty will naturally follow.

Build loyalty & customer trust - become a trusted brand in your industry.

If every day we can work towards one goal - “Make Customers Happy”, loyalty will naturally follow.

Enhance the customer experience - Become Data and Customer-Driven.

  • Friendly, Passionate and Dedicated Agents

  • Industry specific trained agents

  • On-Demand Available agent seats

  • Multi-Lingual agents

If every day we can work towards one goal - “Make Customers Happy”, loyalty will naturally follow.

These are different times & they call For different Solutions.

If every day we can work towards one goal - “Make Customers Happy”, loyalty will naturally follow.

Learn more about our services.

  • • 24/7 Live and Efficient call and message handling.

    • Services delivered in multiple languages on multiple-channels.

    • 1st Call Resolution targets.

    • Database management processes (including data entry, automation, CRM, tracking, report creation).

    • Ticket based issue-management system available to our clients.

    • Conduct surveys and related processes to help increase customer satisfaction.

    • Appointment setting, event drives and confirmations.

    • Communication, Campaign and marketing based activities.

  • • We reduce operational cost.

    • We setup, monitor and/or manage most business processes.

    • We offer 24/7 answering services delivered in multiple languages and on multiple channels.

    • We manage emergencies effectively and efficiently through our well-trained agent team.

    • We ensure no hold times, no forwarding to voicemails so as to maximize on your opportunities and reduce frustration with existing clients.

    • We offer a friendly service that improves on how your customers feel about your products and services.

    • We are effective at handling after-hour calls when our clients are not in the office.

    • We help reduce staff workload and focus on core tasks to make the business succeed.

  • • 24/7 Inbound/Outbound call answering services (hotlines)

    • Call Scripts, Tracking, Call Recordings, Call Whispering Support

    • Database & API setup, integration and monitoring

    • Data entry, processing and enrichment (data management)

    • Available Multi-channel Options - 24/7 Chat support (Web Chat, WhatsApp, SMS/Text, Social Media Messengers

    • Ticket-based issue tracking

    • Appointment setting, event drives and attendance confirmations

    • Follow Ups (leave no one unattended)

    • Surveys (Know how your customers feel about your offering)

    • Multi-Language Support - Eliminate language barriers

What our Clients are saying about Sauti Contact Center